Making a Comment or Complaint about the Authority

Due to the COVID-19 outbreak responses via the Authority’s Comments and Complaints system may take longer than normal. 

Merseyside Recycling and Waste Authority (MRWA) recognises the importance of dealing with customers and service users comments and complaints effectively. MRWA views comments and complaints as a valuable form of feedback about its services and is committed to using the information it receives to help drive forward improvements.

We welcome your feedback on all aspects of the Authority’s work and services.  Comments or complaints are ways of letting the Authority know that you happy or unhappy with a particular service. A comment might be how pleased you are with a particular service, a member of staff or a suggestion on how we could do better.  A complaint may be about delay, lack of response, discourtesy, failure to consult or about the standard of service you have received.

So please let us know if:

  • you think we have done something wrong
  • we have not done something that we said we would do
  • you are not satisfied with a particular service or set of services that we provide
  • you think that we have done something right
  • you have a suggestion about our work or services

Make a comment or complaint online HERE.

Further information

Our Comments and Complaints Procedure outlines our aims in dealing with complaints and sets out what you as the customer or service user can expect when making a comment or complaint regarding one of our sites or services.

Please click on this link to view our Comments and Complaints Procedure:

MRWA Comments and Complaints Procedure document

Please click on this link for guidance on making a comment or complaint to the Authority:

Making a comment or complaint to MRWA document

Please click on this link to view our official Comments and Complaints leaflet:

MRWA Comments and Complaints leaflet

The Authority, in line with its statutory duties publishes a detailed Privacy Notice that covers all of the sets of personal data that it retains and processes for the purpose of delivering its services, operations and public facilities. A copy of the most current Privacy Notice can be found here:MWDA CORPORATE PRIVACY NOTICE 2018