Customer Service

We are committed to providing professional, quality services that are value for money. To ensure this is achieved, a set of common standards have been identified which will be regularly monitored, to ensure that we strive to maintain and improve customer care performance.

We have a Customer Care Policy which details how we will: deal with customers. our comments and complaints procedurte, deal with telephone calls and deal with correspondence.


MRWA Customer Care Policy (click to download)