Merseyside and Halton residents visiting the region’s Household Waste Recycling Centres later this month will get a chance to take part in one of the biggest recycling surveys of its kind ever carried out in the region.
Householders visiting the 16 sites, operated on behalf of Merseyside Waste Disposal Authority (MWDA) by Veolia Environmental Services, will be asked their opinions of the services on offer, and what they do and don’t like about the Centres. The survey will take place during the weekends of 20 -21st and 27th- 28th March 2010.
Alex Paterson, General Manager for Veolia Environmental Services Merseyside and Halton said: “This survey is key to our strategy in understanding the needs and perceptions of our site users. This is something we want to do annually so we can gather valuable data to make changes for the benefit of our site users and boost recycling rates across Merseyside and Halton.”
MWDA Director Carl Beer said: “The survey is an invaluable opportunity to find out what people really think about the services they’re getting when they turn up at the Household Waste Recycling Centres and how they can be improved.
“It is also a great chance for us as a waste authority, and for Veolia who operate the sites on our behalf, to get a better understanding of how our customers are using our Centres.”
People visiting the Centres over the two weekends will be asked to take part in brief one-to-one interviews to complete a series of questions about their experience and use of the HWRCs. The customer satisfaction survey is being conducted on behalf of MWDA in partnership with Veolia Environmental Services, the contractor which runs the sites.
Residents who use the Centres but have no plans to visit during the two weekends can still take part in the survey by logging on to www.merseysidewda.gov.uk from 20th March until 12th April 2010 and complete a survey online, or can log-on and complete one via their own Council’s website.
MWDA Chairperson Councillor Kevin Cluskey said: “The more people who take part, the more accurate a picture we can get of improvements and other changes needed to provide the best possible service to householders across Merseyside and Halton.”
Notes to Editors
(i) Household Waste Recycling Centres in Merseyside and Halton
Otterspool Household Waste Recycling Centre, Jericho Lane, Aigburth, Liverpool L17 5AR
South Sefton Household Waste Recycling Centre, Irlam Road, Bootle L20 4AE
Sefton Meadows Household Waste Recycling Centre, Sefton Lane, Maghull L31 8BX
Southport Household Waste Recycling Centre, Foul Lane, Southport PR9 7RG
Formby Household Waste Recycling Centre, Altcar Road, Formby L37 8EG
Bidston Household Waste Recycling Centre, Wallasey Bridge Road, Wirral CH41 1EB,
Clatterbridge Household Waste Recycling Centre Mount Road, Bebington, Wirral CH63 6JE
West Kirby Household Waste Recycling Centre, Greenbank Road, Wirral CH48 5HR
Huyton Household Waste Recycling Centre, Ellis Ashton Street, Huyton L36 6BJ
Kirkby Household Waste Recycling Centre, Depot Road, Kirkby L33 3AR
Newton-le-Willows Household Waste Recycling Centre, Junction Lane, Newton-le-Willows, St Helens WA12 8DN
Ravenhead Household Waste Recycling Centre, Burtonhead Road, St Helens WA9 5EA
Rainhill Household Waste Recycling Centre, Tasker Terrace, Rainhill L35 4NX
Rainford Household Waste Recycling Centre, Southern’s Lane, Rainford WA11 8EY
Runcorn Household Waste Recycling Centre, Picow Farm Road, Runcorn, Cheshire, WA7 4UB
Widnes Household Waste Recycling Centre, Johnsons Lane, Widnes, Cheshire, WA8 OSJ
(ii) Veolia Environmental Services have engaged Priority Research Ltd to undertake the research and interviews and a full report will be produced with analysis of responses. This information will then be utilised by Veolia and MWDA to improve HWRC services and customer experience at the Centres.
(iii) Priority Research Ltd will conduct all interviews in accordance with the Market Research Society Code of Conduct and all information will be collected, stored and used in accordance with the Data Protection Act 1998.